How to initiate a return, refund, or replacement request:
Please inspect your order as soon as you receive it. Contact us within 72 hours of receiving your order if you wish to request a return, refund or replacement on any defective, damaged or wrong items, so we can evaluate the issue and help you out promptly. Email us at info@carrydreams.in or call us on +91 8512969530.
Our address is: CARRYDREAMS LIFESTYLE
Jalan industrial Complex, gate No: 03, lane no : 05, P.O: Begri, Jangalpur, Howrah: 711411
India.
Returns, Refunds, or Replacement on prepaid orders:
- If you cancel your order before the order is shipped, the refund will be issued automatically and the payment will take 5-7 days to reflect in the account.
- All exchange and replacement requests are subject to stock availability.
- No refunds and replacements will be considered for international orders placed outside India.
- The customs duty for shipping for all international orders is to be borne by the customer.
- We accept return, refund or replacement requests only if the original invoice and packaging are retained.
- We do not accept return or refund requests on any sale or clearance items.
- While our products are based on standardized sizes, these are not one-size-fits-all. We request you to double-check sizing by measuring your little one for a perfect fit before you place an order.
- If you cancel your order after it has been shipped, we request you to refuse the order during delivery. Once we get the product back, we will process the refund. Please note that the shipping cost (if any) in this case is non-refundable.
- If you have received your order and a product(s) is missing, or you’ve received the wrong product, or a damaged product - please contact us within 72 hours with a photo or video. We will replace it to ensure you get what you ordered or issue a refund instead.
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If you are seeking a replacement on your order for the first time (after accepting the delivery) due to sizing issues, get in touch with us. We will then initiate a replacement order with the size of your choice, book the replacement order immediately, and initiate return pick up on the same day. In this instance, shipping is free of cost.
- If you have placed an order for multiple products or bundles, used one product and are unhappy with it, we will initiate a replacement of the used product with a different product of your choice. Please keep the others unused should you choose to return them all. If you do not want a replacement, we will initiate a refund of that one used product. If you choose to return the used as well as unused products, we will initiate a refund for the entire order.
- A delivery fee is applicable on every prepaid order placed within India with a value below INR 1,000. No delivery fee is applicable on any order value above INR 1,000 within India.
- We offer express delivery at an additional fee on prepaid orders within India.
Returns, Refunds, or Replacements on Cash-on-Delivery (COD) orders:
- A delivery fee of INR 60 is applicable on every Cash-on-Delivery (COD) order. This delivery fee is non-refundable.
- We do not offer express shipping on any Cash-on-Delivery (COD) orders.
We appreciate your trust in Carrydreams. We’re here to serve you. If you encounter any issues or have questions about our returns, refunds, or replacements policy, please contact us. We promise to help you!
